Director of Operations
Community Benchmark is used by…
Director of Operations
Job Title: Director of Operations
Reporting To:Founder & CEO
Compensation: Full Time – Competitive Salary + Meaningful Equity Compensation
Location: Remote + Trips To Wine Country
Our purpose is to help small business communities thrive.
We’re changing the wine industry forever by delivering a service the wineries have wanted for years. Although sharing numbers with your peers and neighbors is a provocative concept, we have received unprecedented industry support and are rapidly becoming the wine industry standard. We are expanding our product towards general point-of-sale reporting & goal achievement workflows.
We have over 550 member wineries on our platform with 100% growth for the next 3 years.
We are deeply passionate about helping winery communities make more confident and effective decisions driven by data. We are incredibly ambitious and competitive, yet humble, curious, and accepting. We want you to make your mark with us.
What’s the Opportunity?
We’re looking for a candidate who has the unique blend of strategic intuition, technical know-how, and management excellence. The role will immediately focus on taking over operations leadership, management, and accountability for our Finance, Product, & Customer Departments so that the Founder & CEO can focus on Sales & Marketing. This role is modeled after the EOS Integrator concept – small startup style.
Do you want to accelerate your business career and become our COO more rapidly than you thought possible? Do you love leading people, processes, and technology? Do you want to be part of a fast paced, no politics environment, have a huge impact on your company’s future? Are you interested in visiting wine country more frequently and having some fun in the wine industry?
If the answer is an enthusiastic yes to the above, you may have found your dream job and we may have found our dream hire.
I’m John, the Founder of Community Benchmark. I’ve done this before and here is my story. I am building an authentic team with an mission driven approach. I am looking for a fellow hustler with an entrepreneurial drive, technology enthusiasm, and a diligent work ethic. This is a tremendous opportunity for your career with an unforgettable experience and invaluable resume builder. Let’s do this!
What will I be Doing?
Operations Leadership, Management, and Accountability:
- Run our weekly Leadership meeting.
- Our Product, Customer, & Sales leaders will report to you through weekly meetings
- Lead, specify, and manage product improvements.
- especially product improvements that reduce Customer Support costs.
- Lead and implement CRM systems that improve Customer Support & Success performance.
- Hold weekly 1v1 alignment meetings with Founder & CEO
- Provide project management & remove obstacles of weekly / quarterly objective achievements.
- Manage our P&L on a monthly basis with light Accounts Payable/Receivable + HR Duties.
- Business Planning & Financial Forecasting
- Each quarter we will determine 2-3 OKRs you will tackle to change our status quo.
- Core Processes – continually review, initiate, drive, document, and execute.
What skills do I need?
- Experience executing on Founder & CEO vision.
- Impressive experience in an operations role.
- Knowledge of EOS & Traction nice to have.
- Demonstrated Product Management success.
- Deeply understand Customer Support, Success, & Operations.
- Hustle mindset with relentless follow through.
- Love of technology and automation – pushing the envelope.
- Desire and ability to dig into IT issues and streamline/automate CRM configurations.
- Courageous, savvy, sensitive, and effective communicator.
- Excited to operate in a startup/rapidly changing environment.
- Intellectual curiosity and ambition
- True team player with team first mentality
What software do we work with?
- Our Application
- Google Documents, Drive, Meet
- Hubspot
- WordPress
- Slack
- Paywhirl
- Wikis
- Jira
What are our Core Values?
We are building a strong team with a strong company culture, i.e. the way we act, feel, and treat each other and our members. Here are our Core Values:
- Crush it – compete to win and create wins for our team and members.
- Balance – work smart, valuable output is greatest measure, have a life outside of the office.
- Candor – always strive for open, honest, direct but supportive communication (with team and members)
- Speed – imperfectly done is better than perfectly undone, maintain strong pace, grow fast.
Benefits?
There is a lot of freedom and many benefits in this role but if there’s something important to you that’s not on this list, talk to me!
- Competitive salary
- Significant equity participation.
- Regular compensation reviews – we will reward great work!
- Health Insurance & 401k
- 18 Days PTO + Holidays.
- Autonomy in all aspects of the work (including location) as we collaborate in a best idea wins environment
